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Complain Management System

All-in-one solution for help desk and customer service operations

  • Unified platform for managing all customer support interactions
  • Streamlined workflows to enhance efficiency and response times
  • Centralized knowledge base for easy information access
  • Automated ticketing system to track and prioritize customer inquiries
  • Integrations with other business tools for seamless workflows
  • Reporting and analytics to measure performance and identify trends
  • Scalable solution to meet growing customer needs
  • Customer satisfaction metrics to assess customer happiness
  • 24/7 support for technical assistance and troubleshooting
  • Customization options to tailor the software to specific requirements
Projects

Our Recent Projects

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Simplified SLA Oversight

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Automated Task Assignment

Let the system automatically delegate customer tickets to your team. Enhance efficiency with full end-to-end visibility

Automated Ticket Notifications

Receive instant alerts for active, unresponsive, or automatically completed tickets

How we feel

Unified Success

Ticket Tracking and Prioritization

Assess the urgency of each ticket to determine its priority, and assign it to the appropriate agents for efficient resolution

Email and Phone Management

Record each customers email and phone number on the ticket for real-time tracking and efficient communication

Agent and Team Management

Clearly define the responsibilities of each team and agent to ensure that incoming tickets are directed to the appropriate agent for prompt resolution

Ticket Portal

Simplify the ticket submission process for your customers and enable them to track the progress of their tickets effortlessly

Live Chat Support

Deliver exceptional customer service through direct interactions between the admin and the customer, ensuring immediate assistance and support

In-Depth Report Generation

Effortlessly generate reports on ticket progress, team performance, and issues using the reporting feature

FAQ

Learn more

  • Integrated Data Management

    IHELP CRM centralizes customer data across business chains, offering a unified view for personalized engagement and data-driven decisions.

  • Real-Time Integration

    Real-time integration allows seamless data flow across branches, providing an up-to-date view of customer activity. This empowers businesses to respond quickly to customer needs and market changes.

  • Data Security and Compliances

    Secure your data across all chains. Protect customer information with robust security. Build trust through data compliance. Prioritize security in your multi-chain CRM

  • Data Security and Compliances two

    Secure your data across all chains. Protect customer information with robust security. Build trust through data compliance. Prioritize security in your multi-chain CRM